TERMS, CONDITIONS OF USE AND DELIVERY OF THE "MI REBOTICA" WEBSITE:
In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11th, on Information Society Services and Electronic Commerce, we inform you that the Website https://mirebotica.es/ (hereinafter, the "Website") is owned by "LABORATORIOS DE FORMULACIONES AVANZADAS S.L", (hereinafter also referred to as "the LABORATORY" or "MI REBOTICA") with registered office at C/ Marconi, nº 413 Pol. Ind. Torrehierro (CP 45600) in Talavera de la Reina, with CIF nº B-45777141, registered in the Toledo Trade Register, Volume: 1544, Book: 0, Folio: 47, Page: TO-33870.
This legal notice regulates the conditions of use of the aforementioned Internet portal.
1. Conditions of use.
These current Conditions describe the terms applicable to the services and contents offered through the website https://mirebotica.es/ and regulate the legal relations between "LABORATORIOS DE FORMULACIONES AVANZADAS S.L." and the client.
Access to the website is free and free of charge, and use of the website implies unreserved acceptance of all of the Conditions of Use. If you do not agree with these conditions, you must refrain from using this site.
The user must visit the e-Commerce site responsibly and in accordance with current legislation, good faith, these Conditions and respecting the intellectual and industrial property rights owned by "LABORATORIOS DE FORMULACIONES AVANZADAS S.L.", or any other natural or legal person.
The use of any of the contents of the website for purposes that are or could be illicit is strictly prohibited, as well as the performance of any action that causes or could cause damage or alterations of any kind not consented to by "LABORATORIOS DE FORMULACIONES AVANZADAS S.L.", to the e-Commerce site or its contents.
CONTACT: If you have any doubts, queries or suggestions, you can send us your comments by email to: email@example.com
2. User registration.
You should also bear in mind that you can modify your personal data at any time, as well as exercise your rights of access, rectification, deletion, limitation and opposition in accordance with LO 3/2018, of December 5th, on Data Protection and the Guarantee of Digital Rights (LOPDGDD) and with Regulation (EU) 2016/679, of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (RGPD).
In any case, there are pages of the Website accessible to natural or legal persons who do not register or initiate a product purchase (hereinafter "Users"). In this sense, Users who access these parts of the Website agree to be subject to the terms and conditions set out in these General Conditions, insofar as they may be applicable to them.
Once an order has been placed, you will receive a message via e-mail confirming receipt of the order, as well as information on the shipment and billing of the order placed.
4. Cancellation of Orders.
"MI REBOTICA" will accept cancellations of orders when requested prior to shipment. To make the cancellation you must call (34) 925 802 816.
5. Methods of payment.
The purchase of services or products through https://mirebotica.es/ allows the following terms of payment:
- Payment by debit or credit card through a virtual POS.
- Payment by PayPal.
- Payment by bank transfer to the following bank account: ES10 2100 1201 1602 0149 2856.
- Payment by vouchers or gift vouchers.
The prices of the products are those indicated in the attached description. All prices indicated in the product description are expressed in Euro currency (€) and include Value Added Tax (VAT). To this price, shipping costs will be added at the time of the purchase process on the website, which will be paid in any case by the consumer. In any case, these rates will be previously communicated to the Client before formalising the purchase itself.
7. Discount Codes:
Depending on their conditions of issue and use, the different discount codes, promotions, gifts offered with a CODE on this website may be incompatible with each other, and may not be applicable for the same purchase, customer or period.
"MI REBOTICA" informs its customers that the number of units available is kept up to date with warehouse stock and availability by our suppliers. Under no circumstances will THE LABORATORY intentionally offerS for sale more units than it has available or has been reserved by the supplier.
"MI REBOTICA" will do its utmost to satisfy all Customers who demand its products. However, on occasions, and due to causes not always controllable by the LABORATORY, such as human error or incidents in the computer systems, it is possible that the quantity finally supplied by our suppliers may differ from the order placed by THE LABORATORY to satisfy the Clients' orders.
In the event that the product is not available after the order has been placed, the Client will be informed by email of the total or partial cancellation of the order. Partial cancellation of the order due to unavailability does not entitle the Customer to cancellation of the entire order. If, as a result of this cancellation, the customer wishes to return the delivered product, he/she must follow the stipulations in the Return section.
9. Conditions of delivery:
"MI REBOTICA", ships its products to mainland Spain and the Balearic Islands, as well as to other European countries or territories, although not to all of them. Depending on the carrier chosen, the application will inform the customer before making the purchase if that territory is available or not for shipping.
The purchase is subject to the payment of shipping costs, which shall be borne by the buyer. Shipping costs will depend on the destination, weight and dimensions and total amount of the order, and will be detailed throughout the purchase process, being able to check how much these costs amount to before finalizing the purchase.
"MI REBOTICA" shall not be held responsible for delays in the delivery of orders due to causes not attributable to the LABORATORY, as well as fortuitous events or force majeure.
10. You have the following delivery options and deadlines:
The maximum delivery period is 30 calendar days from the day after the order is placed. If the legally stipulated delivery period is not met, the consumer has the right to terminate the contract and request a refund of the amounts paid.
The seller is liable for any damage caused to the goods if it has occurred during transport, with the exception of being the responsibility of the consumer, if it is the consumer who is responsible for the transport.
Notwithstanding the foregoing, if you have problems with products or services purchased on this website you can file a complaint through the platform for dispute resolution of the European Union through the following link:
"LABORATORIOS DE FORMULACIONES AVANZADAS S.L." reserves the right to refuse to accept the complaint submitted through the platform.
Notwithstanding the above:
Shipments will be made through a courier company. The usual delivery time of "LABORATORIOS DE FORMULACIONES AVANZADAS S.L" usually ranges between 24 and 48 hours from the completion of the order. These delivery times are average, and therefore an estimate. Therefore, it is possible that they may vary due to logistical reasons or force majeure.
Once the order has left our warehouses, you will be sent an e-mail notifying you that your order has been accepted and is being shipped.
In the event of delivery delays, "LABORATORIOS DE FORMULACIONES AVANZADAS S.L." will inform its customers as soon as it becomes aware of them.
Each delivery is considered to have been made from the moment in which the transport laboratory places the product at the disposal of the Client, which is materialised through the control system used by the transport company. If the Client is absent at the time of delivery, the carrier shall leave a receipt indicating how to proceed to arrange a new delivery. As part of the courier delivery service, the LABORATORY contracts to carry out a series of follow-up actions aimed at ensuring that the delivery takes place.
The Client must check that the package is in good condition with the carrier who, on behalf of THE LABORATORY, delivers the requested product, indicating on the delivery note any anomaly that may be detected in the packaging. If, subsequently, once the product has been checked, the Client detects any incident such as a knock, breakage, signs of having been opened or any damage caused by the shipment, or if any product is missing, the Client undertakes to notify THE LABORATORY by e-mail as soon as possible.
In the event of delays in the delivery of orders attributable to "MI REBOTICA", the Customer may cancel their order in accordance with the procedure described in Section "13. Return". Delays in delivery will not be considered in cases where the order has been made available to the Customer by the transport company within the agreed period and could not be delivered for reasons attributable to the Customer.
Delivery costs will vary according to weight, dimensions and place of delivery. For orders costing more than 30 € (VAT included) shipping costs will be free only for Spanish peninsular territory.
We do not ship to the Canary Islands.
For security reasons, "LABORATORIOS DE FORMULACIONES AVANZADAS S.L." will not send any orders to post office boxes or military bases, nor will it accept any orders when it is not possible to identify the recipient of the order and their address.
11. Guarantee of consumer goods:
As a customer, you are considered a consumer in accordance with Royal Legislative Decree 1/2007, of November 16th, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws (hereinafter, "TRLGDCU").
In accordance with the services provided through our website, the provisions of Title V "General consumer provisions", art. 114 et seq. of Royal Decree 1/2007 are applicable.
As a consequence of the above, in accordance with the provisions of art. 97.1.m) of the aforementioned RD 1/2007, the consumer is reminded that the conformity of our products is subject to the provisions of art. 115, 115 bis, 115 ter and 115 quater of the aforementioned legislation.
Likewise, we inform the consumer that in accordance with the provisions of art. 120 of RD 1/2007, the entrepreneur will be responsible for the lack of conformity that exists at the time of delivery of the good, provided that this lack of conformity is manifested within three years from the delivery of the contracted good.
Finally, we inform you that according to art. 121 of the aforementioned legal body, it shall be presumed that the lack of conformity that becomes apparent within two years of the actual delivery of the good, already existed when the good was delivered to the consumer, except when for the goods this presumption is incompatible with their nature or the nature of the lack of conformity.
In line with the above, we inform you that the products sold are parapharmacy, cosmetic or hygiene products, and are therefore perishable and consumer products. Consequently, they will not be guaranteed if they have begun to be consumed or if the expiry date for preferential consumption has passed. Therefore, once the Products have been collected, or in the case of products delivered to the customer's home, returns will only be accepted in the event of any defect beyond the control of the end customer or manufacturing defect, provided that the product has not been opened.
In the event that the marketed product shows any defect or deficiency that does not comply with the contract, please contact the customer service department of "LABORATORIOS DE FORMULACIONES AVANZADAS S.L." immediately by e-mail: firstname.lastname@example.org, in order to indicate the procedure for returning the product. In these cases, we do not refer to section 13 of this text where the "Return" section is regulated.
12. Right of Withdrawal:
In accordance with the provisions of Article 102 of Royal Legislative Decree 1/2007, of the General Law for the Defence of Consumers and Users, you have the right of withdrawal, which means that you can cancel the contract without having to justify your decision during the fourteen (14) calendar days from receipt of the purchased good or from the conclusion of the contract if it is a provision of services.
The consumer will have a maximum period of 14 calendar days to return the goods, taking as a reference the day after communicating to the seller his decision to withdraw. In those cases in which the consumer exercises the right of withdrawal within the aforementioned deadlines, no amount will be required as a penalty for the return.
You must state your intention to withdraw within the period indicated and return the product, reimbursing the price paid, with the shipping costs generated by the order being excluded from this refund.
In other words, in the event of withdrawal, users and consumers will bear the direct costs of returning the products. On the other hand, if the product is defective or does not conform to the contract, the customer will have the right to return the product, and "LABORATORIOS DE FORMULACIONES AVANZADAS S.L." will assume the costs incurred in returning the product.
This Right of Withdrawal can be exercised by contacting us on 925802816, or by sending an e-mail to email@example.com.
Once the exercise of the right of withdrawal has been verified, "LABORATORIOS DE FORMULACIONES AVANZADAS S.L" will proceed to refund the full amount of the order by the same means by which the payment was made, unless the consumer justifies the use of another means of refunding the amount paid.
However, and without prejudice to the foregoing, in accordance with the provisions of art. 103 e) of RDL 1/2007, this right shall not apply to those goods that are sent sealed, and that due to their characteristics are not suitable to be returned for reasons of health protection or hygiene, such as for example; (cosmetics, perfumery or hygiene products) and that have been unsealed by the consumer after the actual delivery to the same.
Likewise, the withdrawal or return of products that have been manipulated, modified or repaired by the customer or any third party not authorised by the supplier or manufacturer, used items or items without their original packaging will not be accepted.
All products purchased may be returned and reimbursed, provided that the Customer communicates to "MI REBOTICA" its intention to return the product/s purchased within a maximum period of up to 14 working days from the date of delivery and that the rest of the conditions set out in this section are met. The procedure described, in no case may contradict the provisions of the previous section, in the event that we are faced with the exercise of the right of withdrawal by the consumer, being prevalent the procedure described in "Section 12 Right of Withdrawal".
In order for returns to be accepted, the following requirements must be met:
1. The product must be in the same condition in which it was delivered and must retain its original packaging and labelling.
2. The product must be sent using the same box in which it was received in order to protect the product. In the event that the box in which it was delivered cannot be used, the Customer must return it in a protective box so that the product arrives at the "MI REBOTICA" warehouse with the maximum possible guarantees.
3. A copy of the delivery note must be included inside the package, where the returned products and the reason for the return must also be marked.
In order to make the return process easier for Customers and to be able to correctly monitor the return, "LABORATORIOS DE FORMULACIONES AVANZADAS S.L" establishes the return procedure established by THE LABORATORY as the only return procedure. If the reason for the return is attributable to "LABORATORIOS DE FORMULACIONES AVANZADAS S.L" (the product is defective, it is not the one you ordered, etc.), the amount of the return will be reimbursed. If the reason is other, the cost of the return will be charged to the customer.
To proceed with a return, the following steps must be followed:
1. Inform us within 14 calendar days of receipt that the product is to be returned. The information can be made by telephone at 925802816, or by mail to firstname.lastname@example.org.
2. "LABORATORIOS DE FORMULACIONES AVANZADAS S.L." will inform the customer of the address to which the product should be sent.
3. The customer must send it by a courier company of their choice. The return must be paid for by the customer.
4. Inform the courier laboratory used, date and time of return.
REFUNDS TO THE CUSTOMER.
The return of products will give rise to a refund equal to the cost of the returned products minus the cost of the return service.
Only in the event that the delivered product is defective or incorrect, "LABORATORIOS DE FORMULACIONES AVANZADAS S.L." will also reimburse the Client for the corresponding shipping costs.
Returns and partial cancellations will give rise to partial refunds.
"LABORATORIOS DE FORMULACIONES AVANZADAS S.L." will process the return order using the same system used for payment within 3 days of confirmation of arrival of the returned order at the warehouse. The application of the refund to the Customer's account or card will depend on the card and the issuing entity. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.
14. INTELLECTUAL AND INDUSTRIAL PROPERTY
"LABORATORIOS DE FORMULACIONES AVANZADAS S.L." holds all rights over the content, design and source code of this website and, in particular, including but not limited to, the photographs, images, texts, logos, designs, trademarks, trade names and data included on the website.
Clients and Users are warned that such rights are protected by current Spanish and international legislation on intellectual and industrial property.
Likewise, and without prejudice to the foregoing, the content of this website is also considered to be a computer programme and, therefore, all current Spanish and European Community legislation on the subject is also applicable to it.
The total or partial reproduction of this website, or any of its contents, is expressly prohibited without the express written permission of "LABORATORIOS DE FORMULACIONES AVANZADAS S.L.".
Likewise, the copying, reproduction, adaptation, modification, modification, distribution, commercialisation, public communication and/or any other action that involves an infringement of current Spanish and/or international regulations on intellectual and/or industrial property, as well as the use of the contents of the Website without the prior express written authorisation of "LABORATORIOS DE FORMULACIONES AVANZADAS S.L." is strictly prohibited.
"LABORATORIOS DE FORMULACIONES AVANZADAS S.L." informs that it does not grant any implicit licence or authorisation whatsoever on the intellectual and/or industrial property rights or on any other right or property related, directly or indirectly, to the contents included in the Website.
The use of the contents of the web domain is only authorised for information and service purposes, provided that the source is quoted or referred to, and the user is solely responsible for any misuse of the same.
15. Nullity and ineffectiveness of the clauses:
If any clause included in these Conditions were to be declared totally or partially null and void or ineffective, such nullity or ineffectiveness shall only affect said provision, with these General Conditions subsisting in all other respects, and said provision shall be deemed not to be included.
16. Applicable law and competent jurisdiction:
These conditions are governed in accordance with Spanish law. "LABORATORIOS DE FORMULACIONES AVANZADAS S.L." and the user agree to submit any disputes that may arise in relation to the contracting of products or services that are the object of these General Conditions to the Courts and Tribunals of the User's or consumer's domicile.